Thank you for subscribing to Scienze. Scienze is a digital software subscription service. If you are not satisfied with your subscription, you may request a refund under the terms below.
1. Refund Eligibility
You may request a refund within fourteen (14) days of the date you were charged for a subscription payment.
Because Scienze provides immediate access to digital content, refunds are only available if you have made limited use of the service during the billing period you are requesting a refund for:
- Subscriptions with a monthly article quota: less than 5% of that quota must have been used in the billing period for which you were charged.
- Subscriptions with unlimited article access: you must have uploaded fewer than 2 articles during the current billing period.
If you have exceeded these limits, the current subscription period is not eligible for a refund. You may still cancel your subscription at any time to prevent renewal for the next billing period. Cancellation stops future charges but does not refund the current period unless the conditions above are met.
2. How to Request a Refund
Scienze subscriptions are billed and managed through Paddle, our payment provider. To request a refund:
- Visit paddle.net and select "Request refund", or
- Open your Paddle receipt email and click "View receipt" or "Manage subscription", then submit a refund request through the support link provided, or
- Email us at contact@scienze.co.uk with your order email and transaction details, and we will help process your request through Paddle.
3. Refund Processing
Once your refund request is reviewed and approved, Paddle will process the refund to your original payment method. Please allow up to fourteen (14) days from approval for the refund to be processed. Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear on your statement.
We will notify you by email when your refund has been processed.
4. Cancellation
You can cancel your subscription at any time to avoid future charges. Cancelling does not automatically entitle you to a refund for the current billing period. To cancel, visit paddle.net or contact us at contact@scienze.co.uk.
5. Exceptions
Refunds outside the 14-day window or after the usage limits above have been exceeded are generally not available. We may make exceptions for billing errors, duplicate charges, or technical issues that prevented you from using the service. For defective service or billing problems, contact us at contact@scienze.co.uk and we will work with you to resolve the issue.
6. Questions
If you have any questions about this refund policy, please contact us at contact@scienze.co.uk.